In a dental practice human resources contribute significantly to a competitive advantage. If you believe that your business competes for the discretionary dollar based on implementing innovative ideas, delivering remarkable customer service or providing relationship-based care then having exceptional employees is not only important, it is a requirement.
Unfortunately, however, dentists receive no training in human resource management while in dental school and whatever they do learn is through trial and error. It is not uncommon for dentists to feel that managing people is a lot of trouble and they take a lot of time. “If only I could just fix teeth or treat my patients, everything would be fine!”